Stop the DM Ping-Pong

Money

Payments, fees, and getting paid

Money goes directly to your bank account via Stripe. We never touch your money — it flows straight from the traveler's card to your bank. Payouts happen daily (or weekly if you prefer).

Stripe typically deposits funds 2 business days after payment. So if someone pays Monday, you'll see it Wednesday. Once you've processed a few payments, Stripe may enable next-day or even instant payouts.

For a $25 drop-in:

Stripe takes 2.9% + $0.30 = $1.03
We take 5% = $1.25
You keep $22.72

Compare that to chasing Venmo payments and manually tracking who paid.

You're not paying for a payment processor — you're paying for:

Legally binding digital waivers (normally $50-100/month)
Automated notifications so you never check DMs
A booking system that works while you coach
Zero monthly fees when it's slow

If you get 10 drop-ins a month at $25, you pay us $12.50. That's less than one drop-in. And you didn't answer a single DM.

No. 5% flat. No setup fee. No monthly fee. No per-waiver fee. No "premium tier." If nobody visits, you pay nothing.

Chargebacks are rare, but they happen. Stripe handles the dispute process. Because we have a signed waiver with timestamp, IP address, and signature, you have strong evidence. We've never lost a chargeback dispute.

Yes. Change it anytime in your dashboard. New price applies to future bookings immediately.

No. We only process drop-in payments through our system. Your regular members, your existing payment system — we don't touch any of that.

Legal & Liability

Waivers, protection, and peace of mind

Yes. Digital signatures have been legally equivalent to handwritten signatures since the E-SIGN Act of 2000. Our waivers capture:

Full legal name
Email address
IP address
Timestamp
Drawn signature
The exact waiver text they agreed to

This is actually MORE evidence than a paper waiver that could be lost or damaged.

The waiver is your first line of defense. It establishes that the athlete:

Acknowledged the risks of CrossFit/fitness activities
Agreed to participate at their own risk
Released you from liability

No waiver is 100% bulletproof (gross negligence can still create liability), but having a signed waiver with timestamp and signature is far better than a Venmo payment with no documentation.

Yes. You can customize the waiver text in your dashboard. We provide a solid default template, but you can edit it or paste in text your lawyer approved.

They can't train. Their pass shows "PENDING" until the waiver is signed. You get an alert if someone pays but doesn't sign within an hour. The pass isn't valid without the signature.

Forever. Every waiver is stored securely with a PDF backup. You can download any waiver anytime from your dashboard. We recommend keeping them for at least 7 years (statute of limitations), but we'll keep them indefinitely.

You can connect your SmartWaiver account instead of using our built-in waiver. The traveler will be redirected to sign your SmartWaiver template, then returned to get their pass.

Operations

Daily workflow and handling drop-ins

You get a text message instantly:

💰 DROP-IN TODAY

Sarah Johnson

$25

Waiver: ✓ Signed

That's it. No DMs to check. No questions to answer. Just a notification that money hit your account.

They show you their phone with a green "VALID" screen. It has their name, your gym name, and today's date. Takes 2 seconds to verify. No app to download, no code to scan (though there's a QR if you want to verify).

Point them to your link. They can buy a pass on their phone in 30 seconds. Apple Pay, done. Then they sign the waiver and they're in.

Check the date. Passes are only valid for the specific date they selected. If they bought for tomorrow but showed up today, the pass will show "UPCOMING" not "VALID." Also check waiver status. If they haven't signed, it shows "PENDING."

Yes. They can book up to 30 days in advance. You'll see upcoming bookings in your dashboard so you know who's coming.

Issue a refund from your dashboard. One click. The money goes back to their card, and you can message them the reason. For planned closures (holidays, etc.), we're adding a "blocked dates" feature soon.

You control refunds. In your dashboard, find the transaction, click "Issue Refund." The money returns to their card within 5-10 business days. You decide your refund policy.

That's fine. Maybe they're visiting for a week and buying day-by-day. Each pass is for a specific date. They'll have multiple passes in their email.

No. There's no "check out" process. The pass expires at midnight automatically. You just coach.

Setup & Technical

Getting started and technical details

5 minutes. Seriously. You need:

Your gym name and address (1 min)
Connect your bank via Stripe (2 min)
Set your drop-in price (30 sec)
Review your waiver (1 min)
Copy your link (30 sec)

Then paste the link in your Instagram bio. Done forever.

No. If you can post on Instagram, you can use DropInPass. There's no code, no integrations, no complicated settings. It's literally one link.

Everything is editable. Wrong price? Change it. Typo in waiver? Fix it. Wrong timezone? Update it. Nothing is permanent except completed transactions.

No. That's the whole point. They click your link, pay, sign, and get a pass. It's a webpage, not an app. Works on any phone.

Yes. Your booking link works anywhere — Instagram bio, website button, QR code poster in your gym, text message, email signature. It's just a link.

Travelers can still buy passes from their phones (using their own data). When they show you their green pass, you verify visually — no internet needed on your end.

No. You just look at their phone screen. That's it.

Not anymore. DropInPass now works in:

🇺🇸 United States (USD)
🇬🇧 United Kingdom (GBP)
🇨🇦 Canada (CAD)
🇦🇺 Australia (AUD)
🇳🇿 New Zealand (NZD)
🇮🇪 Ireland (EUR)

Select your country during setup. Prices display in your local currency, Stripe pays out to your local bank, and dates format correctly for your region. Same simple system, works globally.

Comparison

Why not just use...

Three problems:

No waiver. Venmo is a payment, not a legal release. If they get hurt, you have zero protection.
Manual tracking. You have to remember who paid, check DMs, confirm amounts, track dates.
The back-and-forth. "Do you take Venmo?" "What's your handle?" "How much?" "Did it go through?" That's 5 minutes per drop-in.

DropInPass: They scan, pay, sign, done. You get a text. No conversation.

Those are great for members. But drop-ins don't want to:

Create an account
Download an app
Remember a password
Navigate your class schedule

They're visiting ONCE. They want to pay and train. DropInPass is built specifically for that use case.

Cash is fine, but:

No waiver unless they sign paper (and you file it)
No record unless you write it down
Travelers don't always carry cash
You still had to negotiate via DM

We're not replacing cash at the counter. We're replacing the DM back-and-forth before they even arrive.

You don't — if you're happy with clipboards and DMs. But:

Paper waivers get lost, damaged, or misfiled
You can't search paper waivers
You still need to collect payment separately
You're still answering "how much is a drop-in?" 10 times a week

DropInPass bundles payment + waiver + notification into one 30-second flow.

Technically yes. But then you're:

Building and hosting a checkout page
Handling Stripe webhooks
Managing waiver storage and PDF generation
Building a notification system
Maintaining it when Stripe updates their API

For 5% per transaction (only when you get paid), we do all of that.

Traveler Experience

What athletes see and do

They click your link
See your gym name, location, and price
Pick a date (Today, Tomorrow, or calendar)
Enter name + email
Apple Pay or card
Sign waiver (pre-filled with their name)
Get green pass

Total time: Under 60 seconds with Apple Pay.

They can pay with any credit/debit card. Card payments take about 30 seconds longer because they type the number instead of using Face ID.

Yes. They get an email with:

Confirmation of their booking
Link to their pass
Date and gym address
Reminder to sign waiver (if they haven't)

The pass link is in their email. They can find it anytime. They can also bookmark the page. The pass lives at a permanent URL.

Currently, one pass per checkout. If two people are traveling together, they each buy a pass. We may add "buy for a friend" later.

Support & Trust

Help when you need it

Email info@dropinpass.com. We respond within 24 hours (usually faster). For payment issues, Stripe has 24/7 support.

Yes. We're gym owners too. Email us and a real person responds.

Your Stripe account is yours. You'd still have access to your funds and payout history. Waiver PDFs can be exported anytime.

Payments processed by Stripe (PCI compliant)
Data stored in Supabase (SOC 2 compliant)
All connections encrypted (HTTPS)
We never store credit card numbers

We handle less data than most gym software — just names, emails, and waivers.

Only you. We can see aggregate stats (total transactions across all gyms) but not your individual customer names or emails. Your data is your data.

Edge Cases

Specific situations and what happens

The pass is valid until midnight in YOUR timezone. If someone buys at 11:59pm, they have 1 minute. That's their choice. Most people buy in advance or early in the day.

All dates are based on YOUR gym's timezone, not theirs. If you're in New York and they're in LA, and they buy at 10pm LA time, "Today" is already tomorrow in New York. The system shows this clearly: "Timezone: EST"

Their pass will show "UPCOMING" or "EXPIRED" — not "VALID". You can either:

Let them buy a new pass for today (30 seconds)
Be nice and let them in anyway (your call)
Issue a refund and have them rebuy

No pass is issued until payment succeeds. If payment fails, they see an error and can try again. The waiver isn't stored without successful payment.

Currently, the system assumes the signer is the athlete. For minors, the parent would need to sign on their behalf. We're adding explicit parent/guardian signature support in a future update.

Still have questions?

We're here to help. Reach out and a real human will respond.

Contact Support

Money

Payments, fees, and getting paid

Money goes directly to your bank account via Stripe. We never touch your money — it flows straight from the traveler's card to your bank. Payouts happen daily (or weekly if you prefer).

For a $25 drop-in:

Stripe takes 2.9% + $0.30 = $1.03
We take 5% = $1.25
You keep $22.72

Compare that to chasing Venmo payments and manually tracking who paid.

You're not paying for a payment processor — you're paying for:

Legally binding digital waivers (normally $50-100/month)
Automated notifications so you never check DMs
A booking system that works while you coach
Zero monthly fees when it's slow

If you get 10 drop-ins a month at $25, you pay us $12.50. That's less than one drop-in. And you didn't answer a single DM.

No. 5% flat. No setup fee. No monthly fee. No per-waiver fee. No "premium tier." If nobody visits, you pay nothing.

Yes. Change it anytime in your dashboard. New price applies to future bookings immediately.

No. We only process drop-in payments through our system. Your regular members, your existing payment system — we don't touch any of that.

Legal & Liability

Waivers, protection, and peace of mind

Yes. Digital signatures have been legally equivalent to handwritten signatures since the E-SIGN Act of 2000. Our waivers capture:

Full legal name
Email address
IP address
Timestamp
Drawn signature
The exact waiver text they agreed to

This is actually MORE evidence than a paper waiver that could be lost or damaged.

The waiver is your first line of defense. It establishes that the athlete:

Acknowledged the risks of CrossFit/fitness activities
Agreed to participate at their own risk
Released you from liability

No waiver is 100% bulletproof (gross negligence can still create liability), but having a signed waiver with timestamp and signature is far better than a Venmo payment with no documentation.

Yes. You can customize the waiver text in your dashboard. We provide a solid default template, but you can edit it or paste in text your lawyer approved.

They can't train. Their pass shows "PENDING" until the waiver is signed. You get an alert if someone pays but doesn't sign within an hour. The pass isn't valid without the signature.

You can connect your SmartWaiver account instead of using our built-in waiver. The traveler will be redirected to sign your SmartWaiver template, then returned to get their pass.

Operations

Daily workflow and handling drop-ins

You get a text message instantly:

💰 DROP-IN TODAY

Sarah Johnson

$25

Waiver: ✓ Signed

That's it. No DMs to check. No questions to answer. Just a notification that money hit your account.

Point them to your link. They can buy a pass on their phone in 30 seconds. Apple Pay, done. Then they sign the waiver and they're in.

Yes. They can book up to 30 days in advance. You'll see upcoming bookings in your dashboard so you know who's coming.

You control refunds. In your dashboard, find the transaction, click "Issue Refund." The money returns to their card within 5-10 business days. You decide your refund policy.

That's fine. Maybe they're visiting for a week and buying day-by-day. Each pass is for a specific date. They'll have multiple passes in their email.

No. There's no "check out" process. The pass expires at midnight automatically. You just coach.

Setup & Technical

Getting started and technical details

5 minutes. Seriously. You need:

Your gym name and address (1 min)
Connect your bank via Stripe (2 min)
Set your drop-in price (30 sec)
Review your waiver (1 min)
Copy your link (30 sec)

Then paste the link in your Instagram bio. Done forever.

No. If you can post on Instagram, you can use DropInPass. There's no code, no integrations, no complicated settings. It's literally one link.

Everything is editable. Wrong price? Change it. Typo in waiver? Fix it. Wrong timezone? Update it. Nothing is permanent except completed transactions.

No. That's the whole point. They click your link, pay, sign, and get a pass. It's a webpage, not an app. Works on any phone.

Yes. Your booking link works anywhere — Instagram bio, website button, QR code poster in your gym, text message, email signature. It's just a link.

Travelers can still buy passes from their phones (using their own data). When they show you their green pass, you verify visually — no internet needed on your end.

No. You just look at their phone screen. That's it.

Not anymore. DropInPass now works in:

🇺🇸 United States (USD)
🇬🇧 United Kingdom (GBP)
🇨🇦 Canada (CAD)
🇦🇺 Australia (AUD)
🇳🇿 New Zealand (NZD)
🇮🇪 Ireland (EUR)

Select your country during setup. Prices display in your local currency, Stripe pays out to your local bank, and dates format correctly for your region. Same simple system, works globally.

Comparison

Why not just use...

Three problems:

No waiver. Venmo is a payment, not a legal release. If they get hurt, you have zero protection.
Manual tracking. You have to remember who paid, check DMs, confirm amounts, track dates.
The back-and-forth. "Do you take Venmo?" "What's your handle?" "How much?" "Did it go through?" That's 5 minutes per drop-in.

DropInPass: They scan, pay, sign, done. You get a text. No conversation.

Those are great for members. But drop-ins don't want to:

Create an account
Download an app
Remember a password
Navigate your class schedule

They're visiting ONCE. They want to pay and train. DropInPass is built specifically for that use case.

Cash is fine, but:

No waiver unless they sign paper (and you file it)
No record unless you write it down
Travelers don't always carry cash
You still had to negotiate via DM

We're not replacing cash at the counter. We're replacing the DM back-and-forth before they even arrive.

You don't — if you're happy with clipboards and DMs. But:

Paper waivers get lost, damaged, or misfiled
You can't search paper waivers
You still need to collect payment separately
You're still answering "how much is a drop-in?" 10 times a week

DropInPass bundles payment + waiver + notification into one 30-second flow.

Technically yes. But then you're:

Building and hosting a checkout page
Handling Stripe webhooks
Managing waiver storage and PDF generation
Building a notification system
Maintaining it when Stripe updates their API

For 5% per transaction (only when you get paid), we do all of that.

Traveler Experience

What athletes see and do

They click your link
See your gym name, location, and price
Pick a date (Today, Tomorrow, or calendar)
Enter name + email
Apple Pay or card
Sign waiver (pre-filled with their name)
Get green pass

Total time: Under 60 seconds with Apple Pay.

They can pay with any credit/debit card. Card payments take about 30 seconds longer because they type the number instead of using Face ID.

Yes. They get an email with:

Confirmation of their booking
Link to their pass
Date and gym address
Reminder to sign waiver (if they haven't)

The pass link is in their email. They can find it anytime. They can also bookmark the page. The pass lives at a permanent URL.

Currently, one pass per checkout. If two people are traveling together, they each buy a pass. We may add "buy for a friend" later.

Support & Trust

Help when you need it

Email info@dropinpass.com. We respond within 24 hours (usually faster). For payment issues, Stripe has 24/7 support.

Yes. We're gym owners too. Email us and a real person responds.

Your Stripe account is yours. You'd still have access to your funds and payout history. Waiver PDFs can be exported anytime.

Payments processed by Stripe (PCI compliant)
Data stored in Supabase (SOC 2 compliant)
All connections encrypted (HTTPS)
We never store credit card numbers

We handle less data than most gym software — just names, emails, and waivers.

Only you. We can see aggregate stats (total transactions across all gyms) but not your individual customer names or emails. Your data is your data.

Edge Cases

Specific situations and what happens

The pass is valid until midnight in YOUR timezone. If someone buys at 11:59pm, they have 1 minute. That's their choice. Most people buy in advance or early in the day.

Their pass will show "UPCOMING" or "EXPIRED" — not "VALID". You can either:

Let them buy a new pass for today (30 seconds)
Be nice and let them in anyway (your call)
Issue a refund and have them rebuy

No pass is issued until payment succeeds. If payment fails, they see an error and can try again. The waiver isn't stored without successful payment.

Currently, the system assumes the signer is the athlete. For minors, the parent would need to sign on their behalf. We're adding explicit parent/guardian signature support in a future update.

Still have questions?

We're here to help. Reach out and a real human will respond.

Contact Support

Frequently Asked Questions

Money

Legal & Liability

Operations

Setup & Technical

Comparison

Traveler Experience

Support & Trust

Edge Cases

Still have questions?

Frequently Asked Questions

Money

Legal & Liability

Operations

Setup & Technical

Comparison

Traveler Experience

Support & Trust

Edge Cases

Still have questions?